Contracts Coordinator
Consett
£23480.37
Job description
LOCATION: Consett, County Durham
WORKING PATTERN: 0900-1700 Monday-Friday
COMPANY BENEFITS: Company funded 1% benefit allowance, 2 wellbeing days, pension, enhanced parental leave, 28 days holiday, bank holiday
Are you passionate about delivering exceptional customer service? Join our team at Normec DETS as a Contract Coordinator, where you'll play a key role in managing client relationships, resolving queries, and ensuring seamless operations. If you're organised, customer-focused, and ready to make an impact, this is the perfect opportunity for you.
Purpose of role:
The efficient management and resolution of customer queries and the provision of a high-quality service which is fundamental to the business philosophy of the Company. The Contract Coordinator will be responsible for managing all of the day-to-day administration of their designated client group and build relationships with their customers to understand the dynamics of their businesses and structure of each respective client.
Main Responsibilities:
• Manage inquiries for the designated client group.
• Escalating queries which are outside the technical abilities of the Contracts Coordinator and informing the client of progress.
• Manage customer complaints for the designated client group, ensure that all customer complaints are logged and investigated.
• Oversee delivery and receipt of samples and their booking in.
• Manage contract reviews to ensure the correct analysis is completed and sample information is correct.
• Liaise with the respective laboratory managers to ensure completion of work.
• Investigate new requests and discuss with the sales team where applicable.
• Arrange client collections & deliveries.
General:
• At all times to work in a way that demonstrates NormecDETS Limited’s business methods.
• To listen to and relay market intelligence.
Experience desirable to do this role:
• Data entry.
Skills required to do this role:
• Excellent customer service skills.
• Good working knowledge of Excel and Teams.
• Good organisation
- Job type
- Permanent
- Posted
- 2025-01-31T00:00:00
Skills
- Data-Entry
- customer-service